1.Information We Collect
We collect your mobile number (for OTP login and order updates), delivery address, order history, and optionally your email address if provided.
2.How We Use Your Information
We use this information to process and deliver your orders, send order updates via WhatsApp/SMS, improve our service, and prevent fraud. We do not use your data for unsolicited marketing without your consent.
3.Data Sharing
We share necessary order and address details with our delivery staff to fulfil your order, and transaction details with our payment processor (Razorpay) to process payments securely. We do not sell your personal data to third parties.
4.Data Security
We take reasonable technical and organizational measures to protect your data. Payment card and UPI details are handled directly by Razorpay's secure, PCI-DSS compliant systems and are not stored on Velappar's own servers.
5.Data Retention
We retain your order and account information for as long as necessary to fulfil orders, comply with legal/accounting obligations, and resolve disputes.
6.Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at support@velappar.com.
7.Cookies & Local Storage
We use your browser's local storage to remember your cart and session on this device, so you don't lose your order progress.
8.Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.
9.Contact
Questions about this policy can be sent to support@velappar.com or +91 70929 12124.