1.About Velappar
Velappar ("we", "us", "our") operates a food and grocery delivery service from Peelamedu, Coimbatore, Tamil Nadu, India. By using our website or placing an order, you agree to these Terms & Conditions.
2.Eligibility
You must be at least 18 years old, or order with the consent of a parent/guardian, to place an order with us. You agree to provide accurate contact and delivery information.
3.Orders & Payment
Orders can be paid via Cash on Delivery, UPI, or Card. All prices are listed in Indian Rupees (INR) and are subject to change without prior notice. A minimum order value of ₹99 applies. We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraud.
4.Delivery
We currently deliver within approximately a 5 km radius of our Peelamedu kitchen. Delivery times shown are estimates and may vary due to traffic, weather, or order volume. Serviceability is checked based on your delivery address at checkout.
5.Cancellations & Refunds
Orders can be cancelled free of charge before preparation begins. Once preparation has started, cancellation may not be possible for perishable or made-to-order items.
For prepaid orders (UPI/Card), approved refunds are processed to the original payment method, typically within 5-7 business days. For Cash on Delivery orders refused at the doorstep without a valid reason (e.g. wrong/incomplete address, unreachable customer), a delivery charge may still apply.
6.Quality & Food Safety
Our food is prepared and produce is sourced fresh daily, following FSSAI-compliant food safety practices. If you receive an item that does not meet quality expectations, please contact us within 24 hours of delivery so we can make it right.
7.User Conduct
You agree not to misuse our platform, place fraudulent orders, or behave abusively toward our delivery staff. We reserve the right to suspend accounts that violate this.
8.Limitation of Liability
Velappar is not liable for indirect or consequential damages arising from delays, unavailability, or issues beyond our reasonable control. Our liability for any order is limited to the value of that order.
9.Governing Law
These terms are governed by the laws of India, with courts in Coimbatore, Tamil Nadu having jurisdiction.
10.Contact
For questions about these terms, contact us at support@velappar.com or +91 70929 12124, or write to us at No.306, Gandhimanagar Road, Murugan Nagar, Peelamedu, Coimbatore, Tamil Nadu - 641004.